Terms of Use

Last updated: July 7, 2026

Welcome to the website of Alkufiyah Travel & Tourism, Hajj and Umrah. By using this website or submitting any booking request or inquiry through it, you agree to the Terms of Use outlined below.

1.Scope of Services

Alkufiyah Travel & Tourism provides travel and tourism services, including but not limited to Hajj and Umrah trips, flight ticket bookings, hotel reservations, tourism programs, travel packages, and related travel services.

The information published on the website is intended to introduce our services and offers. It does not constitute a final booking confirmation unless availability is confirmed by the company, all requirements are completed, and the due payments are made according to the booking terms.

2.Accuracy of Information and Offers

We make every effort to keep the information on the website up to date. However, prices, dates, availability, hotels, airlines, programs, and terms may change without prior notice due to operational factors, service provider policies, or official decisions.

3.Booking Requests and Inquiries

Submitting a contact form or booking request through the website does not automatically confirm the booking. A booking is considered confirmed only after the company reviews the request, provides the customer with final details, receives the required documents, and collects the required payments.

The customer is responsible for providing accurate and complete information, including the name as shown on the passport, contact details, and required traveler information.

4.Payment, Cancellation, and Refunds

Payments, cancellations, modifications, and refunds are subject to the terms of each service or program, as well as the policies of airlines, hotels, service providers, and relevant official authorities.

Some bookings may be non-refundable or non-changeable, or may be subject to cancellation or modification fees. Available terms will be clarified to the customer before booking confirmation whenever possible.

5.Passports and Visas

The customer is responsible for ensuring passport validity, completing required documents, complying with visa requirements, health requirements, travel permits, and any instructions issued by countries or official authorities.

The company may assist the customer with certain procedures, but the decision to issue visas, permits, or accept the traveler remains under the authority of the relevant official bodies, airlines, and border authorities.

6.Hajj and Umrah

Hajj and Umrah programs are subject to the regulations and instructions issued by the official authorities in the Hashemite Kingdom of Jordan and the Kingdom of Saudi Arabia, in addition to the terms of hotels, transportation companies, airlines, and approved service providers.

Flight dates, hotels, transportation, or program details may change due to official instructions, operational circumstances, or reasons beyond the company’s control.

7.Third-Party Service Providers

The company works with third-party service providers such as airlines, hotels, transportation companies, booking systems, insurance companies, and service offices. The services of these providers are subject to their own terms and policies.

The company shall not be responsible for any delay, cancellation, or change caused directly by a third-party service provider or by circumstances beyond the company’s control, while the company will make reasonable efforts to assist the customer where possible.

8.Website Use

The user agrees to use the website in a lawful and appropriate manner, and not to submit misleading information, unlawful content, attempt to disrupt the website, or gain unauthorized access to its systems.

9.Intellectual Property

All text, designs, logos, images, and materials published on the website are owned by the company or used with permission. They may not be copied, republished, or used for commercial purposes without prior written approval.

10.Changes to the Terms

The company may update these Terms of Use at any time. The updated version becomes effective from the date it is published on the website.

11.Governing Law

These terms are governed by the laws and regulations applicable in the Hashemite Kingdom of Jordan.

12.Contact Us

For any inquiries regarding these Terms of Use or any of the company’s services, you may contact us through the contact details published on the website.