Privacy Policy

Last updated: July 7, 2026

Alkufiyah Travel & Tourism, Hajj and Umrah respects the privacy of its customers and website visitors, and is committed to handling personal data responsibly and transparently in accordance with the laws and regulations applicable in the Hashemite Kingdom of Jordan.

1. Information We May Collect

We may collect information provided directly by the user when filling out forms, contacting us, or requesting a service. This may include:

Full name, phone number, email address, trip or service details, traveler information required for booking, such as the name as shown on the passport, date of birth, nationality, passport number, and passport expiry date, in addition to any documents or information provided by the customer to complete travel, Hajj, Umrah, or visa procedures.

We may also collect limited technical data when visiting the website, such as browser type, visited pages, visit time, and cookie data, for website improvement, security, and analytics purposes.

2.How We Use the Information

We use personal data to respond to inquiries, prepare quotations, process booking requests, manage travel arrangements, communicate with the customer regarding trip details, issue or follow up on bookings, assist with visa or permit procedures, improve our services, and comply with legal or regulatory requirements when necessary.

3. Sharing Information with Third Parties

We may share only the necessary information with third parties for the purpose of providing the requested service, such as airlines, hotels, transportation companies, booking and payment systems, insurance companies, embassies, consulates, and relevant official authorities.

We do not sell personal data or share it for commercial purposes unrelated to the company’s services.

4.Transfer of Data Outside Jordan

Due to the nature of travel services, it may be necessary to send some customer data to service providers or official authorities outside the Hashemite Kingdom of Jordan, such as hotels, airlines, or relevant authorities in the destination country, only to the extent necessary to provide the requested service.

5.Data Retention

We retain personal data for as long as necessary to provide services, manage bookings, resolve disputes, meet accounting or legal requirements, or as required by applicable regulations.

6.Data Protection

We use appropriate administrative and technical measures to help protect personal data from unauthorized access, loss, alteration, or unlawful disclosure.

However, data transmission over the internet cannot be guaranteed to be fully secure. Users are advised not to send sensitive information unless necessary and only through official communication channels.

7.User Rights

In accordance with applicable laws, the user may have the right to request access to their personal data, correct it, update it, request its deletion, object to certain processing activities, or withdraw consent where processing is based on consent.

We may need to verify the identity of the person submitting the request before processing any data-related request.

8.Cookies

The website may use cookies or analytics tools to understand how the website is used, improve performance, measure visits, and enhance the user experience.

Users can control cookies through their browser settings. Disabling some cookies may affect certain website functions.

9.External Links

The website may contain links to external websites or platforms, such as social media platforms or service providers. The company is not responsible for the privacy policies or practices of those websites.

10.Children’s Privacy

The website does not independently target children. If data related to a minor is provided as part of a family booking or travel request, it must be provided by a parent, guardian, or legally authorized person.

11.Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in our services, legal requirements, or data processing practices. The updated version becomes effective from the date it is published on the website.

12. Contact Us

For any inquiries regarding this Privacy Policy or personal data requests, you may contact us through the contact details published on the website.